Effective July 13, 2026
Refund Policy
We want your personalized song to feel right. Contact us promptly if your order is missing, technically defective, or does not reasonably reflect the details you submitted.
Our make-it-right process
Send your request from the email used for the order and include the recipient name plus the changes needed. We will verify the purchase and normally begin with a revision or replacement when that can resolve the issue.
Refund eligibility
If we cannot deliver a usable personalized song or cannot make the order right after a reasonable revision process, you may request a refund within 30 days of purchase. Duplicate charges and confirmed unauthorized charges will be reviewed and corrected promptly.
Rush delivery and add-ons
If a paid rush deadline is missed for reasons within our control, the rush fee is eligible for refund. Add-ons are eligible when the purchased add-on was not delivered and cannot be replaced. A change of mind after personalized production has begun does not automatically qualify for a refund.
Processing time
Approved refunds are returned to the original payment method. Stripe and your financial institution control when the credit appears, which commonly takes several business days.
Questions can be sent to contact@smiletune.com.